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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q11-Q16):
NEW QUESTION # 11
Under technical governance policies, what does environmental management in ServiceNow primarily define?
Answer: B
Explanation:
In the context of ServiceNow technical governance, environmental management primarily focuses on defining the instance structure. This includes:
Instance Segmentation: Determining how many instances are needed (e.g., separate instances for development, test, and production) and how they relate to each other.
Instance Upgrades: Establishing policies and procedures for managing instance upgrades, including scheduling, testing, and communication.
Instance Maintenance: Defining guidelines for ongoing maintenance activities, such as patching, backups, and performance monitoring.
Why not the other options?
B: Data ownership: Data ownership is typically addressed within data governance policies, not specifically environmental management.
C: User access policies: User access policies are part of security governance and are handled through roles, permissions, and access control lists.
D: Application customization: Application customization is governed by development and configuration standards, not directly by environmental management.
NEW QUESTION # 12
What are common group types used in ServiceNow for managing foundational data?
Choose 3 answers
Answer: B,D,E
Explanation:
ServiceNow uses various group types to manage foundational data and control access to information. The most common ones include:
A: Assignment groups: These groups are used to assign tasks and responsibilities to specific teams or individuals. They are often used in ITSM processes like incident management, problem management, and change management.
B: Workflow groups: These groups are used to define who receives notifications and approvals within workflows. They help automate processes and ensure that the right people are involved at each stage.
C: Security groups: These groups control user access to different parts of the ServiceNow platform and its applications. They are used to enforce security policies and restrict access to sensitive data.
Why not the other options?
D: Financial groups: While ServiceNow has applications for financial management, "financial groups" is not a standard group type within the platform.
E: Process groups: While processes are essential in ServiceNow, "process groups" is not a standard grouping mechanism. Processes are typically managed through workflows and applications.
NEW QUESTION # 13
What is the primary function of spokes in Integration Hub?
Answer: A
Explanation:
In ServiceNow Integration Hub, spokes act as connectors to third-party APIs. They provide a standardized way to connect to and interact with external systems and applications.
Here's how spokes work:
Pre-built Connectors: Spokes offer pre-built connectors for many popular applications and services, simplifying the integration process.
API Abstraction: Spokes abstract the complexity of different APIs, providing a consistent interface for interacting with various systems.
Actions and Triggers: Spokes define actions (to perform operations on the external system) and triggers (to listen for events in the external system).
Why not the other options?
A: To design custom automation workflows: While spokes are used within automation workflows, their primary function is to connect to external systems.
B: To create custom user interface designs: UI design is not the primary role of spokes.
D: To manage ServiceNow database connections: Database connections are handled by other mechanisms within ServiceNow.
NEW QUESTION # 14
Which data types are considered part of Master/Core Data in ServiceNow?
Choose 3 answers
Answer: A,B,C
Explanation:
Master/Core data in ServiceNow refers to the foundational data that is essential for the platform's operation and various applications. This includes:
A: Approval Policies: These define the rules and workflows for approvals within the platform, impacting various processes.
C: CMDB data: The Configuration Management Database (CMDB) contains critical information about IT assets, services, and their relationships.
E: User information: Data about users, their roles, and their permissions is crucial for access control and security.
Why not the other options?
B: Transaction logs: These are operational data that record system activities, not core master data.
D: Service model data: While important, service model data is typically built upon the foundation of master data like the CMDB and user information.
NEW QUESTION # 15
Which methods can be used to populate the CMDB with data from third-party sources? Choose 2 answers
Answer: D,E
Explanation:
The two primary methods for populating the CMDB with data from third-party sources are:
* C. IntegrationHub ETL:IntegrationHub ETL (Extract, Transform, Load) allows you to connect to various data sources, extract data, transform it to match the CMDB structure, and load it into the CMDB. This is a very flexible and powerful tool for integrating with a wide range of third-party systems.
* D. Service Graph Connectors:Service Graph Connectors are pre-built integrations that connect ServiceNow to specific third-party applications and services. They provide a streamlined way to import data from these sources into the CMDB.
Why not the other options?
* A:The I&R engine primarily focuses on identifying and reconciling CIs, not on the initial population of data from external sources.
* B:Discovery is used to automatically discover and populate information about devices and applications within your own network, not primarily from third-party sources.
* E:Service Mapping focuses on discovering and mapping the relationships between applications and infrastructure components, not on importing data from external sources.
NEW QUESTION # 16
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